Privacy Policy

Last updated: January 2026

1. Introduction

FinExcel NBFC Platform ("we", "us", or "our") is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable regulations. This policy explains how we collect, use, store, and protect your personal data when you use our website and services.

2. Data We Collect

We collect the following categories of personal data:

  • Contact Information: Name, email address, phone number, company name
  • Technical Data: IP address, browser type, device information, pages visited
  • Form Submissions: Messages, demo requests, trial signups, and contact inquiries
  • Analytics: Aggregated usage data via privacy-respecting analytics (Plausible)

3. Purpose of Processing

Your data is processed for the following purposes:

  • Responding to your inquiries and providing requested services
  • Processing trial signups and demo requests
  • Improving our website and services
  • Sending relevant communications (with your consent)
  • Compliance with legal obligations

4. Consent

By submitting a form on our website, you provide consent for us to process your personal data for the specified purposes. You may withdraw consent at any time by contacting us at privacy@nbfc-platform.com.

5. Data Retention

Personal data is retained only as long as necessary for the purposes outlined above. Lead data for inactive inquiries is archived after 24 months and permanently deleted after 36 months, unless legally required to retain longer.

6. Your Rights (DPDPA 2023)

Under the DPDPA 2023, you have the right to:

  • Access your personal data held by us
  • Correct inaccurate personal data
  • Request erasure of your personal data
  • Withdraw consent at any time
  • Nominate a person to exercise rights on your behalf
  • Lodge a grievance with us or the Data Protection Board of India

7. Data Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, regular security audits, and OWASP Top 10 protections. Sensitive data (PAN, Aadhaar) in our platform receives additional encryption layers.

8. Contact

For privacy-related inquiries, data access requests, or to exercise your DPDPA rights, contact our Data Protection Officer:

privacy@nbfc-platform.com