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Collections & Recovery
End-to-end collections management from soft reminders to legal recovery — all compliant with RBI Fair Practices Code. Every customer interaction is logged with timestamps for audit trails.
Key Capabilities
- DPD-based automated collection workflows
- Multi-channel reminders: SMS, Email, WhatsApp
- Field visit tracking with GPS and photo capture
- Legal case management for defaulters
- Write-off authorization with multi-step approval
- Recovery agent assignment and performance tracking
- Complete interaction history for RBI audit compliance
Compliance Coverage
- RBI Fair Practices Code — no harassment, all contacts logged
- NPA workflow triggers at 90 DPD automatically
- All communication timestamped with agent identification
See Collections & Recovery in Action
Book a personalized demo to see how this module works for your NBFC.